Shipping Policy

Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods.

Standard Shipping offered through CPAPstoreLondon.co.uk is subject to transit times of the carrier. In most cases the Standard Shipping will ship out via USPS, Evri, Royal Post and other courier service, . Please allow 8 to10 business days for Standard Shipping and 2 to 3 days for expedited.  VAT and Customs Fee are included with the purchase. Delivery delays may be expected by the carrier due to weather, heavy holiday seasons, or carrier policies; please contact our customer service with any questions regarding this policy.

Each Order is Carefully Packed In a Professional Manner. We take pride in making sure that your CPAP machine or mask gets to you as quickly as possible and without damage. We ensure that each order is handled with the highest level of care and attention to detail as possible. If a product discrepancy does occur with your order, it must be reported within 7 days of receipt in order to be considered for review and validation.

NOTE: ORDERS CONTAINING CPAP/Bi-Level (BiPAP) MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. ONCE A PACKAGE LEAVES OUR FACILITY CPAP Store London WE CAN NOT and WILL BE NOT HELD RESPONSIBLE OR LIABLE FOR ERRORS SUCH AS: 3RD PARTY COMPANY ERRORS, STOLEN PACKAGES, CUSTOMER’S REQUEST CANCELING THE ORDER AND ETC. IN THE EVENT AN ISSUE ARISES WE WOULD BE MORE THAN WILLING TO WORK WITH THE 3RD PARTY SHIPPING COMPANY TO DETERMINE A RESOLUTION.

 

AVAILABLE CARRIERS & SHIPPING OPTIONS

USPS, EVRI, ROYAL POST  and other Express Carriers

CPAPStoreLondon.co.uk or CPAP Store London is not responsible for shipping delays resulting from undeliverable weather conditions, failure of customer to provide prescription if applicable, or shipping errors committed by the selected carrier. This includes lost packages or misdelivered package(s) by third party carriers.

ORDERS SHIPPED

  • Standard shipping will typically arrive from 8 to 10 business days not including delays after you place your order and expedited is 2 to 3 days. If for any reason products are not available or on backorder we will notify you and the item will be shipped as soon as it becomes available. Products purchased on CPAPstoreLondon.co.uk ships from our USA wearhouses.
  • Please keep in mind these are business days which are Monday through Friday. When you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time zone differences.

 

DOMESTIC SHIPPING

  • Orders received after 12:00 PM PST  (Pacific Standard Time) are shipped out on the following business day excluding holidays and weekends.
  • Orders placed on Friday after 12:00PM PST are shipped out on Saturday. Sundays we are closed.
  • You will be notified of your shipping status through email if not you can contact us at [email protected]
  • That is why it is important to provide us with an email address when checking out

 

 

 

Email our Customer Service team [email protected]

Last updated 09/01/2025