Return & Refund Policy

Thanks for shopping at CPAP Store London. If you are not entirely satisfied with your purchase, we are here to help. Have a question? Customer Service can be reached via email at [email protected] or by phone, at +447827777267  from 9am – 5pm, Monday thru Friday. It is our goal to ensure that you are 100% completely satisfied with your purchase of any of our products. Please contact us with any questions or concerns.   PRE- ORDER:
  1. Pre-Orders have any time cancellation policy.
  2. Pre-Orders shipping date may change if there is a delay with our vendors, carriers, or manufacturer.  Thank you for your patience.
  3. Pre-Order items are often very limited in availability. In the rare case an item is discontinued or no longer available, we will offer to send a substitute with a similar item or a refund.
  RETURN, EXCHANGE, AND REFUND The World Health Organization has strict guidelines against protecting and preventing disease and cross contamination during Corona Virus (Covid 19).  Therefore, we have a 14 day return policy available. CPAP Store London is not responsible for any lost, damaged, or confiscated packages by the shipping carriers and will not refund orders in these cases. Packages that are returned because they were refused, unclaimed, or unpaid in custom duties (for international orders) are subject to 35 % restocking fee. We offer free shipping on all our orders however, packages that are returned due to an incorrect or incomplete address including foreign characters or missing apt # it is customer’s responsibility to pay for shipping. Returns and exchange request must be made within the first 14 days of receipt. Items must be brand new and unopened (cannot be used, worn, or damaged by customer). Please allow 3-5 business days to inspect and process your returns.
  1. Shipping cost will be deducted for any returned orders or packages.
  2. CPAP Store London reserves the right to refuse/discard unqualified returned items that did not meet our site policy guidelines.
  3. We don’t accept order returns/exchanges when items that have been clearly used/damaged by customer
  4. CPAP Store London can refuse exchanges/refunds without discretion if the item doesn’t seem to be in the condition it was sent in.
  MANUFACTURE DEFECTS: In the unlikely event that a product is received with a manufactures’ defect, CPAP Store London will accept returns within 14 days of the original receipt date. Please contact us for trouble shooting and if necessary, a Customer RMA number will be issued after you have been approved for a return or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you have received it. Do not send returns to us without obtaining authorization first. CPAP Store London is not responsible for the return label payment. Please note that shipping costs to return merchandise is not covered under any warranty situation or any returns or exchanges.

Defective items to be returned should be sent (only after receiving an RMA number) to CPAP Store London 25 Curzon St London W1J 7TG

  FRAUD AND HOLD POLICY Orders with different billing and shipping address may be on hold for high fraud risk and may require additional verification documents such as customers ID. CPAP Store USA reserves the right to cancel or modify high fraud risk orders to ensure safety and fairness for all our customers CPAP Store London is committed to helping our customers select the right equipment for their needs. We want our customers to be happy with our products and service.