15 Day Return Policy 


Return & Refund Policy

Thanks for shopping at CPAP Store London and our sister stores. If you are not entirely satisfied with your purchase, we are here to help. Have a question? Customer Service can be reached via email at info@cpapstorelondon.co.uk or by phone, at +447827777267  from 9am – 5pm, Monday thru Friday. It is our goal to ensure that you are 100% completely satisfied with your purchase of any of our products. Please contact us with any questions or concerns.

The WHO has a strict guideline against protecting and preventing disease and cross contamination during Corona Virus (Covid 19).  Therefore, all sales are final!

Manufacturers Defects: In the unlikely event that a product is received with a manufactures’ defect, CPAP Store London and their sister stores will accept returns within 3 days of the original receipt date. Please contact us for trouble shooting and if necessary, a Customer RMA number will be issued after you have been approved for a return or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you have received it. Do not send returns to us without obtaining authorisation first.


Please note that shipping costs to return merchandise is not covered under any warranty situation or any returns or exchanges. You will be responsible for paying for the return shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of and paid shipping will be deducted from your refund. If you have received your product over the weekend or after normal business hours, your case will be handled the following business day.

Defective items to be returned should be sent (only after receiving an RMA number) to:
CPAP Store London
25 Curzon St London W1J 7TG

Manufacturer Warranties: All new CPAP/BiLevel units carry a manufacturer warranty. If your machine malfunctions, contact our office to verify the warranty status of the unit. Should your unit be under the manufactures’ warranty, our customer support team will assist you in the warranty process and issue a Customer RMA number. Warranty and repair decisions are made solely by the manufacturer. Repair or replacement of the broken machine can take up to 4-6 weeks; customers are responsible for shipping the products. Please note: Manufacturers do not warranty against misuse or any water damage. If the cause of the malfunction is determined to be under the conditions of misuse or water damage, the customer can elect to have the unit repaired as an out of warranty expense.

CPAP Store London and their sister stores are committed to helping our customers select the right equipment for their needs. We want our customers to be happy with our products and service.