Mobile Messaging Policy

Effective Date: 11/11/2023

Stay connected with CPAP Store London by subscribing to receive mobile text messages and WhatsApp notifications regarding your orders, restock alerts, exclusive promotions, and customer support. Message frequency may vary. Standard message and data rates may apply depending on your mobile network provider.

Consent to Receive Mobile Messages

By opting in, you consent to receive SMS and WhatsApp messages from CPAP Store London using either automated or manual messaging tools. These messages may include order updates, shipping notifications, product alerts, or support responses.

Consent is voluntary and not a condition of any purchase. You must be at least 13 years of age to subscribe to our messaging services.

Managing Your Preferences

• To unsubscribe from SMS: Reply with STOP at any time.
• To stop receiving WhatsApp messages: Reply with STOP or email us at [email protected].
• Need support? Text HELP or email [email protected].

WhatsApp Communication

By initiating contact with us on WhatsApp or consenting to WhatsApp communication, you authorise CPAP Store London to send you transactional or support messages through WhatsApp Business Messaging. These may include order confirmations, product availability notices, and customer service interactions.

We will not send promotional WhatsApp messages without your explicit permission. You may opt out at any time by replying STOP. WhatsApp usage is subject to WhatsApp Business Terms.

Supported Carriers

Our mobile messaging service is compatible with most UK mobile carriers, including EE, O2, Vodafone, Three, and others. Message delivery times may vary based on network conditions.

Privacy & Data Use

We do not sell, rent, or share your mobile number with third parties for marketing. All messaging data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

For more information, please review our Privacy Policy.

Health Information Disclaimer

CPAP Store London is not a healthcare provider. While we may discuss product compatibility or basic usage, we do not store or transmit medical records. Please note that SMS and WhatsApp are not encrypted platforms and may not be suitable for sharing sensitive health information.

By communicating with us through these channels, you accept the associated privacy risks. For any medical-related concerns or sensitive communications, please contact us by phone or via email at [email protected].