CPAP Store London Accessibility Policy & Legal Disclaimer

CPAP Store London ADA Accessibility Policy & Legal Disclaimer (UK)

Effective Date: 07-29-2025
Applies To: CPAP Store London and all UK-based operations, including any associated websites, online platforms, retail services, and fulfillment centers operating under the CPAP Store brand in the United Kingdom.

1. Our Accessibility Position

CPAP Store London is committed to promoting accessibility and inclusivity for all customers, including those with disabilities or long-term health conditions. We aim to take reasonable steps to improve access to our goods and services, both in-store and online, in accordance with our obligations under the Equality Act 2010.

We acknowledge, however, that full compliance with UK Government Accessibility Regulations and WCAG 2.1 AA standards may not yet be achieved on all parts of our website or in our retail environment.

2. Limitations of Compliance

At the time of this notice, certain features of our website or retail location(s) may present accessibility barriers, including but not limited to:

Incomplete screen reader compatibility
Visual contrast issues and/or text scaling limitations
Lack of automatic subtitle options or alternative media formats
Physical accessibility constraints in-store (e.g., step access, no lift, narrow pathways)

We are reviewing these limitations internally and with third-party vendors, but no timeline for full accessibility can be guaranteed.

3. No Admission of Legal Breach

This policy does not constitute an admission of a breach under the Equality Act 2010, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, or any other UK or EU regulation. CPAP Store London expressly reserves the right to define what constitutes “reasonable adjustments” and whether such accommodations can be made in specific cases.

4. Limitation of Liability

To the fullest extent permitted by UK law, CPAP Store London disclaims any liability arising from inaccessible content, lack of assistive features, or physical access limitations. By continuing to use our website or retail services, users agree that they will seek accommodation through direct contact with our team before pursuing legal remedies.

5. Requests for Assistance or Adjustment

We welcome the opportunity to assist customers with accessibility needs. If you require alternate access to a product, service, or location, please contact our team so that we may explore a reasonable adjustment.

Phone: +44 782 777 7267
Email: [email protected]

6. Governing Law

This Accessibility Policy is governed by the laws of England and Wales. However, in the event of a dispute arising from the use of our website or services—particularly in relation to any commercial transactions—you agree that such disputes may, at the discretion of CPAP Store USA, be resolved exclusively in the courts located in Las Vegas, Nevada, United States of America.

This clause applies only where enforceable under applicable law and does not affect your statutory rights under UK consumer protection law.