CPAP Store London – Advertisement & Privacy Policy
At CPAP Store London, your privacy matters. This policy outlines how we collect, use, and protect your personal data in connection with our advertising, promotions, and general website operations. We comply fully with the UK General Data Protection Regulation (UK GDPR) and Privacy and Electronic Communications Regulations (PECR).
Data Collection
- Directly from You: When you place an order, contact us, subscribe to our newsletter, or create an account, we may collect details such as your name, address, phone number, and email address.
- Automatically through Your Device: As you browse our site, we collect non-identifying technical data (e.g., IP address, browser type, device model, pages visited, time spent) using cookies, pixels, and other tracking technologies.
- Via Third Parties: We may receive aggregated or demographic data from trusted analytics or advertising partners. This may include interest categories or geographic insights to help us deliver relevant content.
How We Use Your Information
- Process and fulfil orders and provide customer support
- Improve the functionality and usability of our website
- Customise your experience and deliver personalised content
- Communicate with you about orders, promotions, or updates
- Run targeted advertising campaigns based on interests and preferences
- Ensure compliance with our terms and prevent misuse or fraud
Data Sharing
Your personal information may be shared in the following circumstances:
- Service Providers: Delivery companies, payment processors, email platforms, or marketing agencies working on our behalf.
- Legal or Regulatory Authorities: When required to comply with the law, prevent fraud, or protect our legal rights.
- Business Transactions: In the event of a sale, merger, or restructuring, customer data may be transferred in accordance with applicable laws.
We never sell your personal information to third parties.
Communications & Advertising
We offer marketing communications by opt-in only. You may receive emails from us regarding:
- Order confirmations and shipping updates
- Promotions, discounts, and product announcements
- Special events, surveys, or company news
You may unsubscribe at any time via the link in our emails or by contacting us directly.
Cookies & Analytics
We use cookies, tracking pixels, and analytics tools (such as Google Analytics, Facebook Ads, and others) to understand visitor behaviour, optimise ad performance, and improve our website. These technologies may collect anonymised browsing data and help us measure the effectiveness of our advertising.
You can control cookie preferences through your browser settings or by using the cookie consent banner on our website.
Account & Data Security
Your account security is important. Please use a strong password and keep it confidential. If you suspect unauthorised activity, notify us immediately. While we use technical and organisational safeguards to protect your information, no system is 100% secure.
Your Rights Under UK GDPR
As a UK resident, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict data processing
- Withdraw consent to marketing at any time
To exercise your rights, please contact us at the information below.
Sensitive Information
While we are not a healthcare provider, we treat any data related to respiratory health with sensitivity and care. We do not collect or store Protected Health Information (PHI) under HIPAA, but we maintain high privacy standards for any data you share.
Changes to This Policy
We may update this policy periodically to reflect changes in regulations, technology, or our business practices. The latest version will always be available on this page. Continued use of our website constitutes acceptance of any changes.
Contact Us
If you have any questions or requests regarding this policy, please reach out to our privacy team:
Email: [email protected]