Return & Refund Policy
RETURN, EXCHANGE, AND REFUND
Thanks for shopping at CPAP Store London and our sister stores. If you are not entirely satisfied with your purchase, we are here to help. Have a question? Customer Service can be reached via email at [email protected]. It is our goal to ensure that you are 100% completely satisfied with your purchase of any of our products. Please contact us with any questions or concerns.
The FDA and CDC has strict guidelines against protecting and preventing disease and cross contamination during Corona Virus (Covid 19). Therefore, all sales are final.
CPAP Store London is not responsible for any lost, damaged, or confiscated packages by the shipping carriers and will not refund orders in these cases. Packages that are returned because they were refused, unclaimed, or unpaid in custom duties (for international orders) are subject to 35 % restocking fee.
FRAUD AND HOLD POLICY
Orders with different billing and shipping address may be on hold for high fraud risk and may require additional verification documents such as customers ID. CPAP Store London reserves the right to cancel or modify high fraud risk orders to ensure safety and fairness for all our customers.
MANUFACTURE DEFECTS:
In the unlikely event that a product is received with a manufactures’ defect, CPAP Store London and their sister stores will accept returns within 3 days of the original receipt date in store only. Please contact us for trouble shooting and if necessary and we will gladly assist. Do not send returns to us without obtaining authorization first. CPAP Store London is not responsible for the return label payment. Please note that shipping costs to return merchandise is not covered under any warranty situation or any returns or exchanges.
CPAP Store London and their sister stores are committed to helping our customers select the right equipment for their needs. We want our customers to be happy with our products and service.